Privacy Policy vboss99
vboss99 is committed to protecting the confidentiality and security of every member's personal information. This policy explains in detail how we collect, process, store and protect your data as part of our responsibility toward user privacy.
Our Commitment to Your Privacy
Six core data protection principles we practise at vboss99
High-Level Data Encryption
All personal data and financial transactions are encrypted using the latest SSL/TLS protocols, ensuring your information cannot be accessed by unauthorised parties during transmission.
Internal Access Controls
Only authorised staff may access members' personal data, and only for legitimate purposes. Every access is recorded and continuously monitored by our security team.
No Sale of Data to Third Parties
vboss99 does not sell, rent or disclose members' personal information to any third party for marketing or commercial purposes without your explicit consent.
Secure Data Storage
Member data is stored on servers protected by multiple security layers, including firewalls, intrusion detection and regular backups to prevent data loss or damage.
International Regulatory Compliance
This platform operates under international licensing and adheres to established data protection standards, ensuring your privacy rights are upheld in line with industry best practices.
Regular Policy Updates
This Privacy Policy is updated from time to time to reflect changes in our practices or legal requirements. Members will be notified of any material changes via email or an in-platform notice.
1 Information We Collect
In the course of providing services and managing member accounts at vboss99, we collect various categories of personal information. This collection occurs directly when you interact with our platform, as well as automatically through tracking technologies described in the cookies section.
Information you provide directly:
- Full name as stated on your identity card (MyKad) or passport
- Identity card number (MyKad) or passport number for identity verification purposes
- Date of birth to confirm you are 21 years of age or older
- Active email address for communication and account verification
- Mobile phone number for two-factor authentication and communication
- Financial information including e-wallet account numbers (Touch 'n Go, DuitNow) and payment details for deposits and withdrawals
- Username and password you create for your vboss99 account
Information collected automatically:
- IP address and details of the device you use to access the platform
- Web browser type, operating system and screen resolution
- Browsing data including pages visited, time spent and interaction patterns
- Geolocation information (state) for security and compliance purposes
- Transaction logs including time, amount, game type and betting activity
2 Purpose of Data Collection and Processing
vboss99 collects and processes your personal information only for legitimate purposes related to the provision of platform services. We do not process your data beyond what is necessary for the purposes stated below.
| Processing Purpose | Legal Basis | Data Involved |
|---|---|---|
| Member account registration and management | Service contract | Name, email, phone number, password |
| Identity verification (KYC) for licensing compliance | Legal obligation | MyKad, date of birth, address |
| Processing deposits and withdrawals | Service contract | Financial information, e-wallet, FPX |
| Fraud prevention and detection of unlawful activity | Legitimate platform interests | IP, transaction logs, activity patterns |
| Customer service and complaint resolution | Service contract | Email, phone number, transaction history |
| Compliance with international licensing requirements | Legal obligation | All relevant data categories |
| Marketing communications (with your consent) | Consent | Email, phone number |
You have the right to withdraw consent for data processing for marketing purposes at any time by contacting our support team.
3 Sharing of Personal Information
vboss99 takes seriously the trust you place in us when submitting your personal information. We do not sell or transfer your data to third parties for profit. However, there are certain situations where data sharing may occur:
Authorised service providers:
- Payment processors and e-wallet service providers to facilitate your financial transactions
- Cloud service and data hosting providers that store information on secure servers
- Identity verification (KYC) service providers that help us verify the authenticity of your information
- Live chat and customer support service providers that help us respond to your enquiries
All third-party service providers we engage are bound by strict data protection agreements and are prohibited from using your data for their own purposes.
Disclosure based on legal obligations:
- When required by a regulatory body or legitimate licensing authority
- To comply with a court order or valid legal process
- To protect the rights, property or safety of vboss99, our members or the public when required by law
4 Use of Cookies and Tracking Technologies
The vboss99 website uses cookies and similar tracking technologies to improve the user experience, enable certain functions to work properly, and understand platform usage patterns. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Session Cookies: Temporary cookies that expire when you close your browser. Used to maintain your login session and current preferences within the platform.
- Persistent Cookies: Stored on your device for a set period. They allow the platform to remember your language preference, currency and account settings.
- Security Cookies: Help detect suspicious activity, unauthorised login attempts and unauthorised access to your account.
- Analytics Cookies: Collect anonymous information about how users interact with the platform for service improvement purposes.
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect platform functionality, including the ability to log in to your vboss99 account.
5 Data Security Measures
The security of your personal data is a priority at vboss99. We implement various technical and organisational measures to protect your information from unauthorised access, misuse, alteration, disclosure or loss.
- Data encryption in transit using 256-bit SSL/TLS protocols
- Encryption of data stored on servers using current industry standards
- Two-factor authentication (2FA) available for all member accounts
- Round-the-clock security monitoring by our technical team
- Regular security audits by independent third parties
- Information security awareness training for all staff who handle data
- Defined incident response procedures to address any data breach
Should a data breach occur that affects the security of your personal information, we will notify you and the relevant authorities within the timeframe required by applicable law, in line with data breach notification obligations in force.
6 Data Retention Period
vboss99 retains your personal information only for as long as necessary to fulfil the original purpose of collection or as required by applicable law and licensing requirements.
- Active account data: Retained for the entire period your account remains active on the vboss99 platform
- Financial transaction data: Retained for a minimum of five (5) years from the transaction date to meet audit and licensing compliance requirements
- Identity verification (KYC) data: Retained for the duration the account is active and for a minimum of five (5) years after account closure for legal compliance purposes
- Customer service communication log: Retained for two (2) years from the date of last interaction
- Analytics cookie data: Retained according to the period stated in the respective cookie settings
Once the retention period ends, your data will be securely deleted or anonymised (de-identified) so it can no longer be linked back to you. You may request account closure and data deletion through our customer service, subject to any applicable legal retention obligations.
7 Your Rights Regarding Personal Data
As a data subject, you have certain rights regarding the personal information you provide to vboss99. We respect these rights and will process any related requests within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
You may request that we correct any inaccurate or incomplete data we hold about you.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data, subject to legal obligations.
Right of Restriction
You may request that we limit the processing of your data while a particular issue is being reviewed or resolved.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without needing to provide a reason.
Right to Data Portability
In certain cases, you have the right to receive your data in a structured, machine-readable format for transfer purposes.
8 Cross-Border Data Transfers
As vboss99 operates as an online platform under international licensing, your personal data may be processed and stored on servers located outside Malaysia. In such cases, we ensure that these data transfers are carried out with adequate safeguards in place.
Any international data transfer by vboss99 is subject to appropriate protection mechanisms, including the use of internationally recognised standard contractual clauses, or transfers only to jurisdictions that offer an equivalent or higher level of data protection. All third-party service providers involved in processing your data outside Malaysia are bound by strict confidentiality and data protection obligations.
9 Child Protection and Age Restrictions
vboss99 is an online gaming platform permitted only for individuals aged 21 and above. We take the enforcement of this age limit seriously to comply with licensing requirements and to protect young people from accessing gambling content.
We do not knowingly collect personal information from individuals under the age of 21. If we find that such data has been collected unintentionally, we will take immediate steps to delete that information and close the associated account. Parents or guardians who have concerns about possible use of this platform by underage children are encouraged to contact us directly through our customer support channels.
10 Amendments and Updates to the Privacy Policy
vboss99 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, licensing requirements, or service improvements. The latest version of this Privacy Policy is always available on our website.
For amendments that are material or significant, we will provide appropriate notice to members via email or a prominent notice on the platform before the changes take effect. Continued use of the vboss99 platform after the effective date of any amendment is considered your acceptance of the latest terms in the updated Privacy Policy.
Update history: The current version (3.2) supersedes the previous version that was in effect before 1 January 2026. Key changes in this version include the addition of provisions relating to cross-border data transfers and members' data portability rights.
11 Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, the vboss99 customer service team is ready to assist you. We provide 24/7 support in both Malay and English.
- Live Chat: Available 24/7 directly within the vboss99 platform — the fastest way to get a response
- Email: [email protected] — for written enquiries, data access requests, and privacy-related complaints
We are committed to responding to every privacy-related enquiry appropriately. For formal requests relating to data subject rights, please include "Privacy Rights Request" in your email subject line so it can be handled by the relevant team. To facilitate the review process, we may require identity verification before any action is taken.
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